Sequoia Retail Systems - PCPOS 3
PCPOS 3

PCPOS 3 - Now Available!

We are proud to announce the release of PCPOS 3, the latest update to the SCS suite of applications.

PCPOS 3 is designed to remove all credit card handling from your PCPOS installation, giving your customers industry-leading credit card security, and making your own security audits a breeze. To enable this new level of security, we have set up a partnership with VeriFone that will allow for replacing the credit card data on your system with secure 'tokens' that can only be used by you.

The goal of this webpage is to inform you about the new platform, assist you in your preparation for PCPOS 3, and answer some routine questions about the new system. If you have any questions, concerns, or think we are missing something, please contact me by e-mail at sroza@sequoiars.com, or call me directly.

How To prepare for PCPOS 3


There are several steps you will need to take in order to prepare for PCPOS 3.
  • Procure A New Terminal ID: Much like the previous transition to ePOS 5, a new Terminal ID will be required in order to properly transition you from one system to another without impacting your current operation.
  • Fill Out A Verifone Merchant Application: Below are links to the Merchant Applications for all of Sequoia's supported merchant card providers.

    5th 3rd (St. Pete) Worksheet
    FDMS North (Cardnet) Worksheet
    Global Payments Worksheet
    Elavon (Nova) Worksheet
    Chase Paymentech (Tampa) Worksheet
    Visanet/Vital/TSYS Worksheet

    Note: You will need to provide 12 months of credit and debit card volume (quantity, not $ amount) with your application.

  • Fax Your Application To Sequoia Support: Please fill the applications out in full and then fax to 650-641-8785 when complete.
  • Request Your Upgrade: Open a support ticket on our website, or call us at 1-800-967-5490, option 2, and tell us you want PCPOS 3. We will then route your ticket appropriately, and begin working with you to ensure a smooth transition from traditional credit clearing to our new platform. Remember, as a merchant, you have until June 30, 2010 to have installed a PA-DSS certified software solution, so contact us today!

Technical Information About PCPOS 3



Hardware And Software Requirements
  • IBM SurePOS 700 Series register (741, 742, or 743)
  • IBM 4694-347 cash registers with minimum 512MB RAM
  • Windows Embedded For Point-Of-Sale (WEPOS) Note: If your 347, 741 or 742 register has a Windows XP license sticker on it, you may need to purchase WEPOS licenses to install PCPOS3.
Please contact Sales if you need any assistance in determining whether you meet the minimum requirements for PCPOS3.

Procuring A New Terminal ID(TID)

When transitioning from Sequoia's traditional credit products (SCS/Credit Partner/Wireless Partner 3.x), to our next-generation of products supporting the Verifone PAYware Connect credit platform, it is generally necessary to request additional terminal IDs or merchant accounts. This is done to ensure that your regular operations will not be impacted during your transition. I have provided a document that will assist you with discussing the topic with your bank representative.

How To Talk To Your Bank

Implementation Guide
The Implementation Guide contains the steps necessary for a PCI Compliant implementation. The following guide has been approved for use with our software: Implementation Guide

Network Considerations
There are significant differences in how the PCPOS platform processes credit card authorizations.

PCPOS 2.70 and below uses your SCS server as a credit card gateway to obtain authorizations. PCPOS 3 introduces a new process in which your PCPOS registers send credit card authorization requests directly to the Verifone PAYWare Connect gateway over an SSL connection. Many locations will need to review network architecture with local IT staff to ensure that the registers can access the internet.

Please feel free to save or print the following network diagram and distribute to your local IT staff:
Networking Diagram

FAQ



What has changed in PCPOS 3.2?
The major change to PCPOS in version 3 is the way in which credit card transactions are processed. PCPOS 3 will employ the use of tokens rather than credit card numbers, making this version the most secure version of PCPOS to date. Please see the release notes for more information about the exciting new features in PCPOS 3.2.0.

In addition to the added security provided with PCPOS 3, all credit card settlement reports will now be available via the VeriFone PAYware Connect Merchant Console.

What is a token?
A token is a unique transaction ID record that replaces your customer’s credit card number. The token is associated with a specific PCPOS transaction and can only be used with the VeriFone payment gateway. The token will be used to process sales and refunds to your customers.

What do I need to do to create a VeriFone Account?
Sequoia Retail Systems will create your Merchant Account for you in VeriFone’s Reseller Console. Sequoia can start creating your account as soon as we receive your VeriFone Processor Worksheet. You may download the form by clicking here [insert hyperlink]. NOTE:Please be sure to contact your bank and request an additional terminal number on your merchant account for this transition. Use of the same terminal number in parallel with your existing POS terminal number may lead to settlement issues.

Will there be any costs associated with VeriFone?
Yes. There is a one-time setup fee for creating the VeriFone Merchant Account as well as monthly fees for processing transactions via the VeriFone payment gateway. Monthly VeriFone fees are determined by average monthly credit and debit card volume. Please contact your sales representative if you have specific questions about fees or have questions about collecting this information.

When do I need to upgrade to PCPOS 3.2?
The new PCI requirements mandate that all merchants must use PA-DSS certified payment applications by July, 1 2010. Not using PA-DSS certified payment applications may result in a failure to pass your PCI audit.

What happens if I don’t upgrade by the deadline?
Those PCPOS customers that have not upgraded by 7/1/10 may be in jeopardy of not passing your PCI audit. Please consult with your local PCI auditing resource to discuss the impact this might have on your operations. Failure to do so may result in increased credit card processing fees, or penalties up to and including termination of your merchant card processor agreement. Please contact us today to ensure that you are transitioned to PCPOS3 before it is too late!